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If you are unable to recall your Personal Internet Banking User ID, please contact us on below hotline numbers.

• New HSBC Personal Banking Enquiries

• All New Sales / Product Enquiries 1300 308 008 (or +61 2 9005 8220 from overseas)
• HSBC Premier - New Sales Enquiries 1300 131 605 (or +61 2 9005 8114 from overseas)

• Existing HSBC Personal Banking Customers

• Customer Service 1300 308 008 (English) 1300 309 388 (Cantonese & Mandarin)
• Credit Cards 132 152 (or +61 2 9005 8511 from overseas)
• HSBC Premier - Customer Service 1300 301 168(or +61 2 9005 8192 from overseas)
• Internet Banking - Customer Service 1300 306 543(or +612 9005 8421 from overseas)
• Internet Banking - Customer Service 1300 306 543(or +612 9005 8421 from overseas)
• SMSF / Trust / Non-Trading Entity Enquiries 1300 131 607(or +612 9005 8115 from overseas)